Refund and Returns Policy

We work tirelessly to bring you products that you’ll love however if you are not satisfied with your order for any reason, please don’t hesitate to contact us by email at [email protected] and we will look into this for you.

Coffee

We cannot accept returned goods due to their perishable nature. If you are dissatisfied or if there is a problem with your order, please contact us within 7 days of receipt of your order. We will then investigate the issue and remedy the situation either through the delivery of a replacement or a refund of the purchase price.

Brewing kit and merchandise

If you are not satisfied with the items purchased or if an item has arrived damaged, you have 28 days to inform us of the issue by email. We will then investigate the issue and will contact you to remedy the situation either through the delivery of a replacement or a refund of the purchase price. We will also collect the original goods received.

Items that are returned without an issue of condition or functionality on delivery must be returned in their original packaging, unused and undamaged with all parts and documentation included i.e. in full sellable condition.

Please do not send your purchase back to the manufacturer.

If 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

Proof of purchase

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received, we will notify you by email. We will then inspect the item and notify you of the approval or rejection of your refund by email. If the refund is approved, we will process your refund and this will be applied to the original method of payment.

Late or missing refunds

If your refund has not been received, please contact your bank or credit card company in the first instance as there is often a processing time before a refund is received.

Sale items

Unfortunately, sale items cannot be refunded.

Exchanges

We only offer replacements if items are defective or damaged. If an exchange is required, please get in touch via email and we will provide a delivery address for the return.

Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be emailed to you once the return is received.

Shipping returns

Please get in touch via email and we will provide a delivery address for the return.

You will be responsible for paying for your own shipping costs. If you are shipping an item over £30, we recommend you use a tracked service.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on the shipping address, the time it takes for an exchanged product to reach you may vary.

Cancellations

You have the right to cancel orders without reason (unless they are to your personal specification). The cancellation period expires 7 working days from the day after you receive our products.

Return policy queries

Please contact [email protected] for any other Return Policy queries.

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